An advertisement for a Manchester, NH Real Estate Team Lead describes a customer-focused, tech-savvy approach to the real estate industry:

Redfin is coming to New Hampshire! As the Team Lead, you are responsible for building an excellent customer service organization, resulting in happy employees and happy clients. This is an opportunity to establish an area from the ground up, flexing your entrepreneurial muscles while having the backing of a world class organization and award-winning website. As we grow the market you’ll develop a team of agents, a coordinator and associate agents to serve your clients in a seamless fashion, establish best practices and build a team that’s not just great, but world class. And you’ll get plenty of clients, often as many as you can handle, who’ve chosen to work with you by checking out your profile on our website.

At Redfin, we’re doing something that has never been done before. We hire people willing to take risks, to screw up, to keep learning and to make things happen.  Redfin is a new kind of real estate brokerage that puts clients first, making buying and selling a home faster, easier, and more efficient. We believe that real estate should be built on exceptional client service and advocacy. Whether finding the perfect home or getting the best deal, our clients are the backbone of everything we do.  What You’ll Do:

• Lead a world-class team: you’ll be leading a team of agents, coordinators & associate agents. You’ll be required to share your knowledge and experience as a successful real estate agent and help develop your team member’s careers.
• Deals, Deals, Deals: you’ll work with clients to make offers or list properties. You’ll have a team of Associate Agents, Tour Coordinators, and a Transaction Coordinator to assist throughout the process. With 25 – 50 clients actively looking for homes, you’ll have plenty of opportunities for success
• Educate: you’ll teach home-buying classes to your community and answer questions about how the process and Redfin work. You’ll work with other Team Leads to improve processes and share ideas.

Who You Are:

• Fire in the belly: you’re excited to change the industry for the better and you come to work every day ready to go
• Leader: you’re resourceful, decisive and hold yourself and others accountable for the entire customer experience. You don’t accept mediocrity, and you’re constantly looking for ways to improve your team’s service.
• Ethical: you live by our values already, and always do the right thing
• Real estate chops: you’re a customer advocate, a diplomat, and you always keep it professional. You’re a licensed agent and have closed at least 30 transactions, with 5 in the past 12 months.
• Tech-savvy: you love and embrace technology – you’re addicted to email, social media, and your smart phone. You look forward to learning new systems and teaching them to others.
• Customer-focused: Redfin sends a survey to your past year’s clients to measure customer satisfaction. If hired, we will publish the results on your profile
• Intelligent: you are articulate and can communicate clearly
• Local knowledge: you know your community like the back of your hand

What You Earn: You earn a salary plus a bonus for every happy customer you create. We pay for health insurance for you and your family, computer equipment, cell-phone plan, mileage, continuing education, MLS dues.  Redfin is an equal opportunity employer.

Our take: competition is great, and Redfin has an innovative model that will offer new options for New Hampshire buyers, sellers, and brokers.

News source: Geekwire

Image Credit: Redfin

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